Collections and recoveries technology, AI and data.
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Nick Walsh writes for arum Insights about what the team is seeing on live collections and recoveries programmes.
Articles
Regulatory changeThe UK government has confirmed that third-party BNPL products will be regulated by the FCA from mid-2026. What it means for consumers and lenders.
Nick Walsh · 26 June 2025
Regulatory changeThe CFPB has asked a federal court to vacate its own rule banning medical debt from consumer credit reports. What the reversal means for US collections.
Nick Walsh · 14 May 2025
Digital and AITransforming your debt collections system is a substantial investment of time, money, and resources.
Nick Walsh · 17 April 2025
Regulatory changeOne of the key parts of the FCA's Consumer Duty, and in particular the consumer support outcome, is the eradication of sludge processes.
Nick Walsh · 18 March 2025
Regulatory changeThe CFPB has regulated US financial services for over a decade.
Nick Walsh · 18 February 2025
Regulatory changeRecent FCA fines for historic customer treatment failures hold six lessons for any organisation scaling its collections operation.
Nick Walsh · 31 October 2024
arum newsSelling debt, and the reasons for doing so, have evolved in recent times.
Nick Walsh · 16 August 2024
Regulatory changeTwelve months into the Consumer Duty, firms face the closed products deadline at the end of July. What to have in place before it arrives.
Nick Walsh · 1 July 2024
Digital and AIThere are many instances beyond collections that offer both success stories and warnings when it comes to using AI.
Nick Walsh · 17 April 2024
Regulatory changeThe FCA has set out the good practice it has seen in Consumer Duty implementation, and the areas that still need work. A summary for collections teams.
Nick Walsh · 13 March 2024
Regulatory changeIn a recent blog, I outlined the FCA's two key focus areas for the next Consumer Duty deadline of 31 July 2024.
Nick Walsh · 22 January 2024
Regulatory changeLike thousands of other people, I joined the FCA's webinar last week about the next steps around Consumer Duty.
Nick Walsh · 14 December 2023
Digital and AIAI has been thrust into the spotlight in recent months, with the advent of generative AI such as ChatGPT, ChatSonic and Google Bard.
Nick Walsh · 11 July 2023
Regulatory changeTime is ticking for organisations to be compliant with the Financial Conduct Authority's (FCA) new Consumer Duty so preparation should be well underway.
Nick Walsh · 20 April 2023