Technology · AroTRON

Independent AroTRON specialists

AroTRON, from Relational, covers arrears and recoveries end to end, from early warning through restructuring to litigation, with loan management and a decision engine built in. We help you get more from the parts you run, and take an honest look at the parts you do not.

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About AroTRON

What AroTRON is.

AroTRON is collections and recoveries technology from Relational. It supports work from early warning and restructuring through to litigation, with loan management and decisioning built in.

Technology we assessTechnology implementationTechnology optimisationarum approved technology

Where the gaps appear

A broad platform is easy to under-use.

AroTRON does a great deal. Early arrears, segmentation, omnichannel contact, restructuring, litigation and portfolio recovery sit in one place, alongside loan administration. Very few organisations run all of it.

The usual pattern is a platform bought for the whole lifecycle and used for part of it. Restructuring and legal action are handled well, because that is where the pressure was when it went in. Early arrears strategy, self-service and the decision engine get less attention, and the returns in the original business case never quite arrive.

Sometimes it is the other way round. High-volume early collections run smoothly and the recoveries end is still worked by hand.

Our approach

The AroTRON Health Check.

Five stages to find the capability you are paying for and not using.

  1. Platform health review

    Configuration, workflow, the decision engine, segmentation and how AroTRON sits alongside your core banking and finance systems.

  2. Capability assessment

    What you have licensed against what you actually run, across engagement channels, self-service, restructuring, litigation and analytics.

  3. Process and performance review

    The manual steps and offline decisions the platform could be making for you.

  4. Improvement roadmap

    What to switch on first, what to redesign and what to leave alone, ordered by return rather than by ease.

  5. Delivery support (optional)

    Design, configuration support and delivery assurance alongside your team.

The result

More of the platform, working for you.

  • Decision rules that automate what people do by hand today
  • Contact strategies matched to how customers actually behave
  • A clearer split between restructuring, litigation and write-off
  • Capability you already pay for, in use
  • A roadmap sequenced by return, not by ease

Why arum

Independent of the vendor, fluent in the operation.

Independent

We hold no reseller agreement and take no implementation revenue from the vendor.

Regulatory fit, tested

We check the platform against the conduct rules you actually answer to, including forbearance and vulnerable customers.

Beyond the report

Programme planning, business analysis, operating model design and delivery assurance.

FAQs

Questions about AroTRON

What does the AroTRON Health Check cover?
Configuration, the decision engine, workflows, contact strategy, reporting and the integrations around it. It ends with a prioritised roadmap.
We run AroTRON on-premise. Is a move to cloud worth it?
It depends on what your customisations do and what your release cycle costs you now. We size both before recommending either way.
Can you assess how it handles vulnerable customers?
Yes. We look at how the platform identifies, records and treats vulnerability, and at the evidence you would be able to produce.

Let's talk.

Thirty minutes with one of our senior experts. Bring the part of the lifecycle that feels most manual.
General enquiry
  • AtlantaAtlanta Financial Center, 3343 Peachtree Rd NE, Suite 145, Atlanta, GA 30326
  • London1 Lyric Square, London W6 0NB
  • Sydney97-99 Bathurst St, Suite 1087, Ground Floor, Sydney NSW 2000