Technology · Debtrak

Independent Debtrak specialists

Debtrak manages the collections lifecycle for agencies, lenders, utilities and government, with the client accounting, commission and allocation that placed work depends on. We help you use more of it, and make a multi-client set-up easier to run.

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About Debtrak

What Debtrak is.

Debtrak is collections technology used by agencies, lenders, utilities and government. It manages the collections lifecycle alongside client accounting, commission and allocation.

Technology we assessTechnology implementationTechnology optimisationarum approved technology

Where it gets heavy

Multi-client set-ups grow one client at a time.

Every new client brings its own rules. Fee structures, allocation, hardship treatment, reporting formats and service levels all differ, and each one gets configured on top of the last.

After a few years the configuration is the operation. Onboarding takes longer than it should. Two clients that ought to behave the same do not, and nobody is quite sure why. Reports are assembled rather than run. Small changes need the one person who has been there long enough to remember.

Meanwhile the workflow, automation and decisioning capability that would take work off people sits switched off, because there has never been time to set it up.

How it works

The Debtrak Health Check.

Five stages to turn a configuration that grew into one you designed.

  1. Platform health review

    Configuration, workflow, client set-up, fee and allocation rules, and how Debtrak connects to your other systems.

  2. Capability assessment

    Automation, digital engagement, self-service, payment handling and reporting, against what you actually use.

  3. Process and performance review

    The manual steps in onboarding, allocation, reconciliation and client reporting.

  4. Improvement roadmap

    A standard client template, the exceptions worth keeping, and the automation to switch on first.

  5. Delivery support (optional)

    Configuration support, client migration and delivery assurance.

Afterwards

A set-up that scales past the next client.

  • A standard client template, with exceptions you chose on purpose
  • Faster onboarding for new panels and portfolios
  • Less manual allocation, reconciliation and reporting
  • Automation and digital channels doing work people do today
  • A clear view of which client configurations cost you money

Why arum

We know what placed work demands of a platform.

Independent

No licence, no reseller agreement and no implementation revenue from the vendor.

Agency economics

We understand commission, allocation and client accounting, and what tends to go wrong in them.

From roadmap to delivery

Planning, business analysis and delivery assurance when the Health Check leads to real change.

FAQs

Questions about Debtrak

What does the Debtrak Health Check cover?
Configuration, client set-up, workflow, automation, payment handling and reporting. It ends with a prioritised roadmap.
Should we turn on the platform's AI and automation features?
Usually some of them, in a particular order. We look at where decisions are made by hand today, and which of those a model should be trusted with in a regulated operation.
Can you help us move from on-premise to cloud?
Yes. We size what your configuration would take with it, plan the sequence and assure delivery.

Let's talk.

Thirty minutes with one of our senior experts. Bring the client set-up that causes the most work.
General enquiry
  • AtlantaAtlanta Financial Center, 3343 Peachtree Rd NE, Suite 145, Atlanta, GA 30326
  • London1 Lyric Square, London W6 0NB
  • Sydney97-99 Bathurst St, Suite 1087, Ground Floor, Sydney NSW 2000