Case study · Consumer credit · Technology

System selection completed in 10 weeks for a consumer credit organisation

Rising volumes, acquired portfolios to onboard and a six-month plan to choose a new system. Leadership wanted it done faster, without cutting corners.

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10 weeks

System selection, against a six-month plan

Consumer credit organisation
Filed underConsumer creditTechnology

The challenge

What the client faced.

The organisation needed a new collections system to manage rising volumes, onboard acquired portfolios and improve customer outcomes.

Leadership wanted to move quickly, but not at the expense of a thorough, independent selection.

The solution

What we did.

We ran a full system selection using our tried-and-tested method, aligned to the client's target operating model and drawing on our knowledge of more than 30 collections systems.

The process covered shortlisting, RFI and RFP, scenario demo workshops and a final recommendation. Our advice isn't tied to software licences or vendor relationships, so the evaluation stayed objective from start to finish.

The results

What changed.

10 weeksTime to complete
30+Collections systems we know
6 monthsOriginal plan
  • Selection completed in around 10 weeks, against a planned six months.
  • A clear, independent recommendation that gave leadership the confidence to move.
  • Minimal disruption to the internal team, with the outcome aligned to the target operating model.

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