Collections and recoveries technology, AI and data.
Insights
A working library from arum on technology, AI and data in collections and recoveries.
articles, research pieces, events and news, going back to 2014.
Showing 163 articles
Blog
Blog · Macro economicsI recently took a look at the hot topics in collections last year, including professionalisation, collaboration, and updates to regulations and legislation.
12 January 2023 · 3 minute read
Steve Coppard, Director of Debt Policy and Strategy
Blog · Macro economicsWhat a year 2022 has been! And who would have thought we could ever be surprised again after experiencing life during a global pandemic?
16 December 2022 · 3 minute read
Steve Coppard, Director of Debt Policy and Strategy
Blog · Digital and AIPlatform businesses are changing how collections and recoveries services are bought and delivered. What the model is and why it matters to creditors.
28 November 2022 · 3 minute read
Blog · Local governmentCouncil tax has historically enjoyed a high collection rate - in 2019/20 it was 96.8% [1].
24 November 2022 · 4 minute read
Steve Coppard, Director of Debt Policy and Strategy
Blog · Regulatory changeWhen it comes to resolving problem debt, how does the UK compare to other players in the global market?
2 November 2022 · 5 minute read
Steve Coppard, Director of Debt Policy and Strategy
Blog · EnergyIt's no understatement that energy customers are currently going through unprecedented and challenging times due to significant rises in market prices.
13 October 2022 · 3 minute read
Blog · Central governmentAustralia's Robodebt scheme and the UK's HMRC-Concentrix contract share striking hallmarks. What both say about specialist expertise in policy design.
6 October 2022 · 4 minute read
Steve Coppard, Director of Debt Policy and Strategy
Blog · Regulatory changeThe government is consulting on the Statutory Debt Repayment Plan, a new debt solution focused on repayment rather than relief. Five things to know.
21 July 2022 · 3 minute read
Steve Coppard, Director of Debt Policy and Strategy
Blog · Macro economicsThe cost of living dominates the airwaves. Income maximisation can cut problem debt before it starts. Here is how it works in collections.
19 May 2022 · 3 minute read
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Blog · Regulatory changeArrears have held steady so far, but cost of living pressures will change that. How to make sure your collections operation is ready for the Consumer Duty.
27 April 2022 · 4 minute read
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Blog · Macro economics"This really is an historic shock to real incomes. The shock from energy prices this year will be larger than every single year in the 1970s."
30 March 2022 · 5 minute read
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Blog · arum newsEffective customer journeys let people pay easily and reach the right support quickly. How to design them within a collections operation.
16 March 2022 · 2 minute read
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Blog · arum newsAs we continue to live with the COVID pandemic, recent press coverage indicates that the government is considering plans to remove some of the restrictions.
20 January 2022 · 3 minute read
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Blog · Digital and AIInvesting in a new collections and recoveries platform is one of the most important decisions that an organisation can make and will have to live with for many years.
22 November 2021 · 5 minute read
Matt Riddall, SVP Group Client Solutions
Blog · EnergyIn a recent blog, I took a look at the issues caused by the current energy crisis and how they are impacting collections.
5 October 2021 · 5 minute read
Stephen Wright, Sales Director
Blog · EnergyThe energy crisis is a combination of structural industry challenges and macroeconomic shocks. What it means for collections, and how suppliers can respond.
29 September 2021 · 4 minute read
Stephen Wright, Sales Director
Blog · Macro economicsRevolut's Payday lets customers draw up to half their monthly wages as they are earned. What earned salary access could mean for arrears and collections.
26 August 2021 · 3 minute read
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Blog · BankingCustomers want to make payments quickly and get on with their day like it never happened - apologies, we're not that important to them!
1 August 2021 · 3 minute read
Matt Riddall, SVP Group Client Solutions
Blog · Digital and AIAre your digital dreams being held back by the struggle to make a business case? How exactly do you calculate the ROI to support the case for the investment needed?
27 July 2021 · 3 minute read
Matt Riddall, SVP Group Client Solutions
Blog · Digital and AIDo not underestimate the humble SMS. Used as a conversational payment channel it shifts more customers to self-service than most digital projects manage.
8 July 2021 · 4 minute read
Matt Riddall, SVP Group Client Solutions
Blog · DCA and BPOIntermediaries in the debt industry attract suspicion about the value they add and who pays for it. A clear look at what they deliver and at what cost.
3 June 2021 · 5 minute read
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Blog · Digital and AIWhen you think about the 100,000 customers sitting in your collections streams, what are their basic needs?
20 May 2021 · 5 minute read
Russell Robinson, Principal Consultant
Blog · arum newsJust over fourteen months ago, offices were closed for the first time and, where possible, businesses had to change to a work from home structure.
6 May 2021 · 5 minute read
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Blog · Digital and AIA collections system is workflow and decisioning across the whole customer journey. How to tell whether yours is the right software for your operation.
8 April 2021 · 5 minute read
Matt Riddall, SVP Group Client Solutions
