Technology · CGI CACS

Independent CGI CACS specialists

CGI CACS is used to manage arrears, workflows, treatment strategies and customer engagement. We help you decide what to improve, when to upgrade and whether to move to the cloud.

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About CGI CACS

What CGI CACS is.

CGI CACS is collections and recoveries technology made by CGI. It manages arrears, workflows, treatment strategies and customer engagement.

Technology we assessTechnology implementationTechnology optimisationarum approved technology

The legacy of change

Years of enhancements leave their mark.

Most CGI CACS environments have been enhanced, adapted and extended over many years. Each change made sense at the time.

Together, they can make a new strategy hard to launch, a process slow to change and an upgrade, or a move to the cloud, daunting to plan. Manual workarounds creep in. Reporting struggles to keep up. Straight-through processing covers less than it could. And the platform and the operating model drift apart.

The work is making CACS fit the operation you run now, including the support you give vulnerable customers.

How it works

The CGI CACS Health Check.

Five stages to understand what years of change have left you with, and where to go next.

  1. Platform health review

    Performance, configuration, workflows, strategy management and reporting.

  2. Capability assessment

    Current and emerging capability across automation, digital engagement, customer journeys and workflow management.

  3. Process and performance review

    Manual workarounds and inefficiencies that hold back collections performance.

  4. Improvement roadmap

    Recommendations aligned to your objectives, operating model and technology, including upgrade and migration options.

  5. Delivery support (optional)

    Planning, delivery assurance and implementation support for upgrades, migrations and improvements.

What you get

A clear way forward for your CACS estate.

  • Confidence in upgrade and migration decisions
  • Less complexity and manual activity
  • A set-up that makes new strategies easier to introduce
  • Better use of the functionality you already have
  • A platform that fits your operating model again

Why arum

Upgrade, migrate or optimise: your decision, made on evidence.

Independent

No licence or vendor relationship shapes our advice.

Technology and operations together

We look at how CACS supports the whole collections operation, as well as its configuration.

Planning and delivery

From the roadmap to governance, business analysis and implementation support.

Related reading

What we have written about CGI CACS.

FAQs

Questions about CGI CACS

What does the CGI CACS Health Check cover?
Platform usage, configuration, day-to-day effectiveness, workflows, reporting and collections strategy. You get a prioritised roadmap to improve performance and support future change.
Do you support upgrades and migration programmes?
Yes. We plan and govern upgrade and migration programmes, provide business analysis and operating model design, and assure delivery.
Can you help modernise our customer journeys on CACS?
Yes. We assess where digital engagement and workflow automation could modernise your customer journeys, and what that would take on your CACS estate.

Let's talk.

Thirty minutes with one of our senior experts. Bring your upgrade or migration question.
General enquiry
  • AtlantaAtlanta Financial Center, 3343 Peachtree Rd NE, Suite 145, Atlanta, GA 30326
  • London1 Lyric Square, London W6 0NB
  • Sydney97-99 Bathurst St, Suite 1087, Ground Floor, Sydney NSW 2000