Eventsarum approved webinar: EXUS on agentic AI in collections
As customer expectations, regulation, and digital behaviours continue to evolve, traditional collections strategies are no longer enough.
arum · 27 January 2026
Technology · EXUS EFS
Independent EXUS EFS specialists
EXUS EFS supports customer engagement, workflow automation and collections strategy execution across the lifecycle. We help you find where your set-up can do more with less manual effort, and plan what comes next.
arum approved
About EXUS EFS
What EXUS EFS is.
EXUS EFS is collections technology made by EXUS. It supports customer engagement, workflow automation and collections strategy across the customer lifecycle.
Technology we assessTechnology implementationTechnology optimisationarum approved technology
Where set-ups drift
Configured for yesterday's requirements, working around today's.
Collections never stands still. Customers expect more, regulation evolves and the business keeps looking for efficiency. Over time, a platform can end up configured around historic requirements. That brings complexity, workarounds and missed chances to use new capability.
The signs are usually practical. Workflow and automation capability that isn't fully used. Manual work that limits efficiency. Engagement that hasn't kept up with digital channels. Management information that doesn't show the full picture. And pressure to handle more volume without adding cost.
You may also be planning cloud or platform modernisation, and need a clear view of where to start.
How it works
The EXUS EFS Health Check.
A structured review in five stages, from how the platform runs today to a prioritised plan for what's next.
- 01
Platform health review
Configuration, workflows, strategy execution, reporting and how EFS connects to the rest of your estate. - 02
Capability assessment
Current and emerging capability across automation, digital engagement, self-service and analytics. - 03
Process and performance review
Manual activity and inefficiencies that affect performance and customer outcomes. - 04
Improvement roadmap
Recommendations aligned to your collections strategy, operating model and objectives. - 05
Delivery support (optional)
Our specialists can design, deliver and embed the changes alongside your people.
What improves
More automation, less manual effort.
- More automation and straight-through processing
- Less manual activity and operational complexity
- Better use of digital collections channels
- Clearer visibility of performance and outcomes
- A roadmap for modernisation you can act on
Why arum
Specialists in the operation as well as the platform.
Independent
We have no software to resell, so our recommendations follow what we find.
The whole operation
We look at how EFS supports your people, processes and customers, as well as its configuration.
From roadmap to delivery
Planning, governance and implementation support for modernisation programmes.
Related reading
What we have written about EXUS EFS.
- Events
FAQs
Questions about EXUS EFS
What does the EXUS EFS Health Check cover?
Platform usage, workflows, automation, day-to-day effectiveness, reporting and collections strategy, ending in a prioritised roadmap.
Can you support cloud or platform modernisation?
Yes. We help plan and govern modernisation, redesign the operating model around it and assure delivery through implementation.
Can you help improve customer outcomes and vulnerability management?
Yes. We look at how your journeys, workflows and strategies support customer outcomes, including vulnerable customers, and recommend where to improve.
Let's talk.
Thirty minutes with one of our senior experts who knows EFS and the operation around it.
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