Technology · Flexys

Independent Flexys specialists

Flexys manages arrears, collections workflows, treatment strategies and digital engagement. We help you get more from it, with better use of self-service, less manual work and a clear plan for what comes next.

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About Flexys

What Flexys is.

Flexys is collections technology made by Flexys. It manages arrears, collections workflows, treatment strategies and digital customer engagement.

Technology we assessTechnology implementationTechnology optimisationarum approved technology

Common signs

Your Flexys set-up was probably right at go-live. The business has moved on.

Customer expectations change. New channels emerge. Regulation develops and priorities shift. Over time, it's easy to end up using only part of what Flexys can do, relying on manual processes or carrying forward design decisions that no longer fit.

You might recognise some of the signs. Digital engagement and self-service that customers haven't taken up. Manual steps that could be automated. Journeys that feel different in each channel. Gaps in management information. Vulnerability and customer outcome initiatives that need more support from your set-up.

Together, they mean you're getting less from Flexys than it can give.

Our approach

The Flexys Health Check.

Five stages. Take the whole Health Check, or start with the stages that matter most to you.

  1. Platform health review

    Configuration, collections workflows, customer journeys, segmentation strategies and automation.

  2. Capability assessment

    Current and emerging capability across digital engagement, self-service, workflow automation and integration.

  3. Process and performance review

    Bottlenecks, manual workarounds and inconsistent journeys, and what they cost in performance.

  4. Improvement roadmap

    Prioritised recommendations aligned to your objectives, collections strategy, operating model and technology.

  5. Design and delivery (optional)

    If you want help, our specialists design and deliver the changes with your team.

The result

More from the Flexys platform you already have.

  • Better use of digital and self-service capabilities
  • Less manual effort and process complexity
  • Stronger automation and efficiency
  • Stronger customer engagement strategies
  • A clear roadmap for how the platform should evolve

Why arum

Advice that isn't tied to a vendor.

Independent

Our recommendations aren't tied to software licences, implementation revenue or vendor relationships.

Operations as well as technology

We assess how well Flexys supports your wider collections operation, not just how it's configured.

Help with the whole programme

Planning, governance, business analysis and delivery assurance when a Health Check leads to bigger change.

Related reading

What we have written about Flexys.

FAQs

Questions about Flexys

What does the Flexys Health Check involve?
An independent assessment of platform usage, day-to-day effectiveness, customer journeys, workflow automation, reporting and collections strategy. It ends with a prioritised roadmap.
Can Flexys support a more digital collections strategy?
Yes. Flexys can support digital engagement, self-service and customer communications. We help you choose which of those to use first, and how they fit your collections strategy.
Can you help with a wider programme?
Yes. Beyond the Health Check, we can plan and govern the change, design the operating model and provide specialist people to deliver it.

Let's talk.

Thirty minutes with one of our senior experts. Bring the part of your Flexys set-up you most want to get right.
General enquiry
  • AtlantaAtlanta Financial Center, 3343 Peachtree Rd NE, Suite 145, Atlanta, GA 30326
  • London1 Lyric Square, London W6 0NB
  • Sydney97-99 Bathurst St, Suite 1087, Ground Floor, Sydney NSW 2000