Research, points of view and case studies

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• News · arum news

  arum shortlisted for Best Rebrand at Credit Awards 2019

  Following our recent successes at the Women in Credit Awards, we’re pleased to announce that we’ve been shortlisted for yet another award!

  15 April 2019 · 2 minute read

  aarum

• News · arum news

  arum wins at the Women in Credit Awards 2019

  We are delighted to be celebrating a successful night for arum at the Women in Credit Awards, which took place in London on 21 March 2019.

  27 March 2019 · 3 minute read

  aarum

• Blog · Digital and AI

  Top 10 collections systems: the myth

  Clients often ask for the top five or top ten collections systems. Why that list does not exist, and what to ask instead when selecting a system.

  16 January 2018 · 4 minute read

  Matt Riddall, SVP Group Client Solutions

• Blog · Digital and AI

  Migrating to Debt Manager: nine key questions and lessons learned

  In our previous migration blogs here and here, we looked at the different factors to consider when initiating a DM9 migration plan.

  8 December 2017 · 4 minute read

  Matt Riddall, SVP Group Client Solutions

• Blog · Digital and AI

  Improving BAU collections strategies through agile design

  Agile design lets collections teams change strategies quickly inside business-as-usual operations. How the approach works and why arum recommends it.

  30 November 2017 · 4 minute read

  Matt Riddall, SVP Group Client Solutions

• Blog · Digital and AI

  Lessons learnt on collections systems, part 1: documentation

  Over my last ten years in the Collections and Recoveries industry I have been involved with many migration projects as a user, developer and finally as a consultant.

  26 September 2017 · 7 minute read

  Matt Riddall, SVP Group Client Solutions

• Blog · Digital and AI

  Design lessons for collections systems, from tabletop wargaming

  One of my hobbies is tabletop wargaming - games with miniature figures, maligned in some quarters but actually a very social and creative pastime.

  15 August 2017 · 5 minute read

  Matt Riddall, SVP Group Client Solutions

• Blog · Digital and AI

  Improving customer experience through exceptions in Tallyman

  How exception handling in Experian Tallyman automates key processes, reduces agent effort and creates a more consistent customer experience.

  20 April 2017 · 3 minute read

  Matt Riddall, SVP Group Client Solutions

• Blog · Digital and AI

  Introducing change into Experian Tallyman

  Experian Tallyman lets organisations introduce change in an agile environment. How well-implemented processes unlock revenue, productivity and better experience.

  10 March 2017 · 2 minute read

  Matt Riddall, SVP Group Client Solutions

• Blog · Digital and AI

  Market intelligence needed to select collections technology

  The collections systems market has moved from a few similar vendors to real choice. Why market intelligence now decides whether you get the right deal.

  1 March 2017 · 3 minute read

  Matt Riddall, SVP Group Client Solutions

• Blog · arum news

  You can't win anything with kids

  Alan Hansen's famous line about Manchester United holds a lesson for collections teams: the best results come from blending youth and experience.

  16 January 2017 · 4 minute read

  aarum

• Blog · Digital and AI

  Digitalisation in collections: lessons from other industries

  I've been a collections and recoveries consultant for over a decade and have worked with numerous financial services and utilities organisations around the world.

  28 November 2016 · 5 minute read

  Matt Riddall, SVP Group Client Solutions

• Blog · Digital and AI

  What is the Tallyman collections and recoveries system?

  As you probably know arum specialise in debt collections and recoveries systems, one of the systems we have worked with is Experian's Tallyman.

  28 September 2016 · 2 minute read

  Matt Riddall, SVP Group Client Solutions

• Blog · Digital and AI

  Selecting a supplier for a collections and recoveries system

  The number of collections system vendors has grown five-fold. How to run a selection that avoids a decision you will live with for the next decade.

  9 September 2016 · 6 minute read

  Owen Atkinson, Senior Consultant

• Blog · Digital and AI

  Post go-live support, part 3: using the project opportunity

  The first part in this series of three covered the drivers and models around a Collections and Recoveries (CnR) Application support function.

  26 August 2016 · 4 minute read

  Matt Riddall, SVP Group Client Solutions

• Blog · Macro economics

  A real lending alternative?

  The last couple of decades have been a fascinating time in the financial services industry.

  18 August 2016 · 4 minute read

  aarum

• Blog · Digital and AI

  Post go-live support, part 2: what a support function needs

  The first part in this series of three blogs covered the drivers and models around a debt collections and recoveries (CnR) Application support function.

  8 August 2016 · 6 minute read

  Matt Riddall, SVP Group Client Solutions

• Blog · Digital and AI

  Post go-live support, part 1: introduction, drivers and models

  This will be the first of three parts covering various aspects around post go live support for a Collection and Recoveries Application.

  16 June 2016 · 4 minute read

  Matt Riddall, SVP Group Client Solutions

• Blog · Digital and AI

  To dial or not to dial?

  Organisations in different industries take very different views on outbound dialling. The arguments on both sides, and how to decide for your operation.

  8 January 2016 · 4 minute read

  Matt Riddall, SVP Group Client Solutions

• Blog · Digital and AI

  Migrating to Debt Manager 9, part 2: the manual approach

  Part two of arum's pointers on migrating to Debt Manager 9, covering the manual migration approach and when it is the better route.

  3 December 2015 · 3 minute read

  Matt Riddall, SVP Group Client Solutions

• Blog · Regulatory change

  Smart Communications in debt collections and recoveries

  The FCA's discussion paper on smarter consumer communications has closed. What it means for how collections and recoveries teams write to customers.

  6 November 2015 · 4 minute read

  aarum

• Blog · Digital and AI

  Migrating to Debt Manager 9, part 1: the automatic approach

  Part one of arum's pointers on migrating customer and account data to Debt Manager 9, covering the automatic migration approach.

  19 October 2015 · 3 minute read

  Matt Riddall, SVP Group Client Solutions

• Blog · Digital and AI

  What systems do I need to support best in class debt collections?

  This is a question that I and arum have been increasingly asked over the years and quite a bit more recently.

  31 August 2015 · 3 minute read

  Matt Riddall, SVP Group Client Solutions