Research, points of view and case studies

All articles

• Blog · Digital and AI

  Digitalisation in collections: lessons from other industries

  I've been a collections and recoveries consultant for over a decade and have worked with numerous financial services and utilities organisations around the world.

  28 November 2016 · 5 minute read

  Matt Riddall, SVP Group Client Solutions

• Blog · Digital and AI

  Getting to know your customer in collections through data

  All businesses have similar challenges when it comes to debt collections where debtor information is limited or missing.

  7 October 2016 · 5 minute read

  Matt Riddall, SVP Group Client Solutions

• Blog · Digital and AI

  What is the Tallyman collections and recoveries system?

  As you probably know arum specialise in debt collections and recoveries systems, one of the systems we have worked with is Experian's Tallyman.

  28 September 2016 · 2 minute read

  Matt Riddall, SVP Group Client Solutions

• Blog · Digital and AI

  Selecting a supplier for a collections and recoveries system

  The number of collections system vendors has grown five-fold. How to run a selection that avoids a decision you will live with for the next decade.

  9 September 2016 · 6 minute read

  Owen Atkinson, Senior Consultant

• Blog · Digital and AI

  Post go-live support, part 3: using the project opportunity

  The first part in this series of three covered the drivers and models around a Collections and Recoveries (CnR) Application support function.

  26 August 2016 · 4 minute read

  Matt Riddall, SVP Group Client Solutions

• Blog · Macro economics

  A real lending alternative?

  The last couple of decades have been a fascinating time in the financial services industry.

  18 August 2016 · 4 minute read

  aarum

• Blog · Digital and AI

  Post go-live support, part 2: what a support function needs

  The first part in this series of three blogs covered the drivers and models around a debt collections and recoveries (CnR) Application support function.

  8 August 2016 · 6 minute read

  Matt Riddall, SVP Group Client Solutions

• Blog · Macro economics

  What will be the impact of Brexit on customers with credit?

  What the Brexit vote was likely to mean for customers with credit, and the collections questions creditors needed to answer first.

  29 June 2016 · 5 minute read

  aarum

• Blog · Digital and AI

  Post go-live support, part 1: introduction, drivers and models

  This will be the first of three parts covering various aspects around post go live support for a Collection and Recoveries Application.

  16 June 2016 · 4 minute read

  Matt Riddall, SVP Group Client Solutions

• Blog · Regulatory change

  Pre-Arrears in Collections and Recoveries

  Working in collections and recoveries we have often been seen as the unloved part of the business:

  26 May 2016 · 3 minute read

  aarum

• Blog · Regulatory change

  Collections and vulnerability: where to next?

  The industry has come a long way on vulnerable customers in ten years, but there is more to do. Where collections and vulnerability practice goes next.

  18 March 2016 · 4 minute read

  aarum

• Blog · Digital and AI

  To dial or not to dial?

  Organisations in different industries take very different views on outbound dialling. The arguments on both sides, and how to decide for your operation.

  8 January 2016 · 4 minute read

  Matt Riddall, SVP Group Client Solutions

• Blog · Digital and AI

  Migrating to Debt Manager 9, part 2: the manual approach

  Part two of arum's pointers on migrating to Debt Manager 9, covering the manual migration approach and when it is the better route.

  3 December 2015 · 3 minute read

  Matt Riddall, SVP Group Client Solutions

• Blog · Regulatory change

  Smart Communications in debt collections and recoveries

  The FCA's discussion paper on smarter consumer communications has closed. What it means for how collections and recoveries teams write to customers.

  6 November 2015 · 4 minute read

  aarum

• Blog · Digital and AI

  Migrating to Debt Manager 9, part 1: the automatic approach

  Part one of arum's pointers on migrating customer and account data to Debt Manager 9, covering the automatic migration approach.

  19 October 2015 · 3 minute read

  Matt Riddall, SVP Group Client Solutions

• Blog · arum news

  How's your debt collections operating model?

  Collector workforces have been thinned as the economy recovered. How to check whether your collections operating model still fits the book you have.

  17 September 2015 · 4 minute read

  aarum

• Blog · Digital and AI

  Remember the call centre… the next wave of opportunity?

  There has been plenty of discussion recently regarding automation in the collections and recoveries industry.

  15 September 2015 · 5 minute read

  Matt Riddall, SVP Group Client Solutions

• Blog · Digital and AI

  What systems do I need to support best in class debt collections?

  This is a question that I and arum have been increasingly asked over the years and quite a bit more recently.

  31 August 2015 · 3 minute read

  Matt Riddall, SVP Group Client Solutions

• News · arum news

  arum appoints former FICO Global Collections & Recoveries Director

  arum is delighted to announce the addition of Nick Walsh as Principal Consultant within its Professional Services Collections & Recoveries team.

  5 September 2014 · 2 minute read

  aarum