Collections and recoveries technology, AI and data.
Insights
A working library from arum on technology, AI and data in collections and recoveries.
articles, research pieces, events and news, going back to 2014.
Showing 209 articles
Blog · Digital and AIAs you probably know arum specialise in debt collections and recoveries systems, one of the systems we have worked with is Experian's Tallyman.
28 September 2016 · 2 minute read
Matt Riddall, SVP Group Client Solutions
Blog · Digital and AIThe number of collections system vendors has grown five-fold. How to run a selection that avoids a decision you will live with for the next decade.
9 September 2016 · 6 minute read
Owen Atkinson, Senior Consultant
Blog · Digital and AIThe first part in this series of three covered the drivers and models around a Collections and Recoveries (CnR) Application support function.
26 August 2016 · 4 minute read
Matt Riddall, SVP Group Client Solutions
Blog · Macro economicsThe last couple of decades have been a fascinating time in the financial services industry.
18 August 2016 · 4 minute read
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Blog · Digital and AIThe first part in this series of three blogs covered the drivers and models around a debt collections and recoveries (CnR) Application support function.
8 August 2016 · 6 minute read
Matt Riddall, SVP Group Client Solutions
Blog · Macro economicsWhat the Brexit vote was likely to mean for customers with credit, and the collections questions creditors needed to answer first.
29 June 2016 · 5 minute read
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Blog · Digital and AIThis will be the first of three parts covering various aspects around post go live support for a Collection and Recoveries Application.
16 June 2016 · 4 minute read
Matt Riddall, SVP Group Client Solutions
Blog · Regulatory changeWorking in collections and recoveries we have often been seen as the unloved part of the business:
26 May 2016 · 3 minute read
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Blog · Regulatory changeThe industry has come a long way on vulnerable customers in ten years, but there is more to do. Where collections and vulnerability practice goes next.
18 March 2016 · 4 minute read
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Blog · Digital and AIOrganisations in different industries take very different views on outbound dialling. The arguments on both sides, and how to decide for your operation.
8 January 2016 · 4 minute read
Matt Riddall, SVP Group Client Solutions
Blog · Digital and AIPart two of arum's pointers on migrating to Debt Manager 9, covering the manual migration approach and when it is the better route.
3 December 2015 · 3 minute read
Matt Riddall, SVP Group Client Solutions
Blog · Regulatory changeThe FCA's discussion paper on smarter consumer communications has closed. What it means for how collections and recoveries teams write to customers.
6 November 2015 · 4 minute read
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Blog · Digital and AIPart one of arum's pointers on migrating customer and account data to Debt Manager 9, covering the automatic migration approach.
19 October 2015 · 3 minute read
Matt Riddall, SVP Group Client Solutions
Blog · arum newsCollector workforces have been thinned as the economy recovered. How to check whether your collections operating model still fits the book you have.
17 September 2015 · 4 minute read
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Blog · Digital and AIThere has been plenty of discussion recently regarding automation in the collections and recoveries industry.
15 September 2015 · 5 minute read
Matt Riddall, SVP Group Client Solutions
Blog · Digital and AIThis is a question that I and arum have been increasingly asked over the years and quite a bit more recently.
31 August 2015 · 3 minute read
Matt Riddall, SVP Group Client Solutions
News · arum newsarum is delighted to announce the addition of Nick Walsh as Principal Consultant within its Professional Services Collections & Recoveries team.
5 September 2014 · 2 minute read
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