Collections and recoveries technology, AI and data.
Insights
A working library from arum on technology, AI and data in collections and recoveries.
articles, research pieces, events and news, going back to 2014.
Showing 96 articles
Blog · Digital and AIPlatform businesses are changing how collections and recoveries services are bought and delivered. What the model is and why it matters to creditors.
28 November 2022 · 3 minute read
News · arum newsSteve Coppard FCICM, arum's Group Director of Debt Policy and Strategy, has been awarded an honorary Fellowship of the Chartered Institute of Credit Management.
14 November 2022 · 3 minute read
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News · arum newsarum and Future Leaders Mentoring have formed a working group of energy and water leaders to share best practice through the cost of living crisis.
9 November 2022 · 3 minute read
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Blog · EnergyIt's no understatement that energy customers are currently going through unprecedented and challenging times due to significant rises in market prices.
13 October 2022 · 3 minute read
News · arum newsarum has launched a data science and analytics service to help creditors turn internal and external data into better customer journeys and outcomes.
27 September 2022 · 3 minute read
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News · arum newsarum has four finalists at this year's Women in Credit Awards, the fifth consecutive year members of the team have been shortlisted.
10 August 2022 · 3 minute read
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News · arum newsFor the fourth consecutive year, arum Group CEO Andrew Pritchard has been included in the Credit 500.
22 March 2022 · 2 minute read
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Blog · arum newsEffective customer journeys let people pay easily and reach the right support quickly. How to design them within a collections operation.
16 March 2022 · 2 minute read
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News · arum newsarum and Just today announced Jason Incles, previously of TDX Group from 2006 to 2016, has been appointed as the board’s new Chair.
9 March 2022 · 3 minute read
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Blog · Digital and AIInvesting in a new collections and recoveries platform is one of the most important decisions that an organisation can make and will have to live with for many years.
22 November 2021 · 5 minute read
Matt Riddall, SVP Group Client Solutions
News · arum newsarum is a Credit Awards finalist for the fourth year running, for Best Company to Work For and, with Lloyds, Best Outsourcing and Partnership Initiative.
3 November 2021 · 2 minute read
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News · Local governmentarum and Barnsley Metropolitan Borough Council are finalists in the Excellence in Innovation category at the IRRV Performance Awards.
30 July 2021 · 2 minute read
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Blog · Digital and AIAre your digital dreams being held back by the struggle to make a business case? How exactly do you calculate the ROI to support the case for the investment needed?
27 July 2021 · 3 minute read
Matt Riddall, SVP Group Client Solutions
News · arum newsarum has four finalists at the 2021 Women in Credit Awards, the fourth consecutive year the firm has been shortlisted.
21 July 2021 · 3 minute read
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News · arum newsSenior analyst Aiswarya Ramachandran is a finalist for Newcomer to the Credit Industry at the Credit Excellence Awards.
22 June 2021 · 2 minute read
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Blog · Digital and AIWhen you think about the 100,000 customers sitting in your collections streams, what are their basic needs?
20 May 2021 · 5 minute read
Russell Robinson, Principal Consultant
Blog · arum newsJust over fourteen months ago, offices were closed for the first time and, where possible, businesses had to change to a work from home structure.
6 May 2021 · 5 minute read
arum
Blog · Digital and AIA collections system is workflow and decisioning across the whole customer journey. How to tell whether yours is the right software for your operation.
8 April 2021 · 5 minute read
Matt Riddall, SVP Group Client Solutions
Blog · arum newsJust over a year ago, we were all beginning to understand the impact COVID-19 was going to have on our lives.
18 March 2021 · 7 minute read
arum
Blog · Auto financeIt was only October 2020 when we published a survey illustrating some of the changing dynamics within motor finance collections.
12 January 2021 · 5 minute read
Matt Riddall, SVP Group Client Solutions
Blog · arum newsThe idea behind standardisation of collection strategies is to derive a legally compliant collections process that has a minimum cost to execute.
22 October 2020 · 4 minute read
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News · arum newsarum is a Credit Awards finalist for the third consecutive year, for Best Company to Work For, with Senior Analyst Leslie Wilson shortlisted for Rising Star.
12 October 2020 · 3 minute read
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Blog · Macro economicsCOVID-19 has changed how people work, pay and seek help. The impact the pandemic is likely to have on collections and recoveries operations.
12 March 2020 · 3 minute read
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News · arum newsarum is delighted to announce that we have finalists at the Women in Credit Awards for a third consecutive year:
21 February 2020 · 3 minute read
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