Collections and recoveries technology, AI and data.
Insights
A working library from arum on technology, AI and data in collections and recoveries.
articles, research pieces, events and news, going back to 2014.
Showing 161 articles
Blog
Blog · Digital and AIFour habits that keep a C&R Software Debt Manager system healthy, from a decade of helping clients fix issues that built up over time.
9 September 2024 · 3 minute read
Blog · Debt purchaseSelling debt, and the reasons for doing so, have evolved in recent times.
16 August 2024 · 2 minute read
Nick Walsh, Consultant
Blog · Regulatory changeTwelve months into the Consumer Duty, firms face the closed products deadline at the end of July. What to have in place before it arrives.
1 July 2024 · 3 minute read
Nick Walsh, Consultant
Blog · Digital and AIThere are many instances beyond collections that offer both success stories and warnings when it comes to using AI.
17 April 2024 · 3 minute read
Nick Walsh, Consultant
Blog · arum newsWhat certifying as a B Corporation involved for arum and Just, and how the process changed the way the business thinks about purpose and profit.
19 March 2024 · 3 minute read
Ella Grice, Head of People
Blog · Regulatory changeThe FCA has set out the good practice it has seen in Consumer Duty implementation, and the areas that still need work. A summary for collections teams.
13 March 2024 · 3 minute read
Nick Walsh, Consultant
Blog · Regulatory changeWhy collections KPIs still measure activity rather than customer outcomes, and what Consumer Duty expects instead.
30 January 2024 · 3 minute read
Chris Warburton, ETL Developer
Blog · Regulatory changeIn a recent blog, I outlined the FCA's two key focus areas for the next Consumer Duty deadline of 31 July 2024.
22 January 2024 · 3 minute read
Nick Walsh, Consultant
Blog · Macro economics2024 is already in full swing, and nothing we see leads us to believe that things are going to improve this year.
17 January 2024 · 3 minute read
Steve Coppard, Director of Debt Policy and Strategy
Blog · Macro economicsIt's telling that the Collins Word of the Year was 'Permacrisis' in 2022, and it certainly feels like 2023 has been a continuation of that.
20 December 2023 · 3 minute read
Steve Coppard, Director of Debt Policy and Strategy
Blog · Regulatory changeLike thousands of other people, I joined the FCA's webinar last week about the next steps around Consumer Duty.
14 December 2023 · 3 minute read
Nick Walsh, Consultant
Blog · Regulatory changeThe Consumer Financial Protection Bureau (CFPB) is a U.S. government agency.
13 December 2023 · 4 minute read
Blog · arum newsDespite all the recent buzz about AI, thankfully there is still a role for us humans for a little while longer.
21 November 2023 · 3 minute read
Forid Meah, Director of Advisory
Blog · Digital and AIStaying ahead of the curve is crucial in today's fast-paced world. As technology evolves, so do the demands on robust collections and recoveries systems.
27 October 2023 · 3 minute read
Blog · Regulatory changeThe Financial Conduct Authority's long anticipated and much debated Consumer Duty went live yesterday.
1 August 2023 · 2 minute read
Steve Coppard, Director of Debt Policy and Strategy
Blog · BankingThe government's new mortgage support measures raise questions for collections and recoveries. What the measures are and what they mean in practice.
28 May 2023 · 3 minute read
Chris Warburton, ETL Developer
Blog · arum newsTwenty-five years of change in collections and recoveries, and what the shifts since 1998 tell us about where the industry goes next.
25 May 2023 · 3 minute read
Steve Coppard, Director of Debt Policy and Strategy
Blog · Digital and AIIt's crucial that creditors' collections and recoveries systems are efficient, fit for purpose, and ready for what the future holds.
5 May 2023 · 3 minute read
Hasib Ahmed, Principal Consultant
Blog · Regulatory changeTime is ticking for organisations to be compliant with the Financial Conduct Authority's (FCA) new Consumer Duty so preparation should be well underway.
20 April 2023 · 4 minute read
Nick Walsh, Consultant
Blog · EnergyHow Ofgem's behavioural insights research can make collections communications clearer, and what the findings mean for how you write to customers.
30 March 2023 · 3 minute read
Steve Coppard, Director of Debt Policy and Strategy
Blog · arum newsTrigger warning: This article talks about different forms of domestic abuse.
16 February 2023 · 3 minute read
Steve Coppard, Director of Debt Policy and Strategy
Blog · Macro economicsI recently took a look at the hot topics in collections last year, including professionalisation, collaboration, and updates to regulations and legislation.
12 January 2023 · 3 minute read
Steve Coppard, Director of Debt Policy and Strategy
Blog · Macro economicsWhat a year 2022 has been! And who would have thought we could ever be surprised again after experiencing life during a global pandemic?
16 December 2022 · 3 minute read
Steve Coppard, Director of Debt Policy and Strategy
Blog · Digital and AIPlatform businesses are changing how collections and recoveries services are bought and delivered. What the model is and why it matters to creditors.
28 November 2022 · 3 minute read
