Insights

Research, points of view and case studies

A working library from arum on technology, AI and data in collections and recoveries.

Subscribe to the monthly digest Meet the authors

217

articles, research pieces, events and news, going back to 2014.

Region

Type

Showing 163 articles

Blog

Blog · Regulatory change
Scaling collections: 6 lessons from the recent FCA fines
Recent FCA fines for historic customer treatment failures hold six lessons for any organisation scaling its collections operation.
31 October 2024 · 4 minute read
Nick Walsh, Consultant
Blog · Digital and AI
Scaling your collections operation series: Leveraging AI
How growing organisations can use AI to scale collections faster, make data-driven decisions and offer more personalised customer treatment.
10 October 2024 · 4 minute read
Forid Meah, Director of Advisory
Blog · arum news
5 areas to consider when scaling your collections operation
Five areas growing organisations should focus on when scaling a collections and recoveries operation, from strategy to technology and people.
26 September 2024 · 3 minute read
Forid Meah, Director of Advisory
Blog · Digital and AI
Develop these 4 key habits for a healthy Debt Manager system
Four habits that keep a C&R Software Debt Manager system healthy, from a decade of helping clients fix issues that built up over time.
9 September 2024 · 3 minute read
Scott Penman
Blog · Debt purchase
7 ways to use debt sale in your lending strategy
Selling debt, and the reasons for doing so, have evolved in recent times.
16 August 2024 · 2 minute read
Nick Walsh, Consultant
Blog · Regulatory change
Consumer Duty: final preparations for the closed products deadline
Twelve months into the Consumer Duty, firms face the closed products deadline at the end of July. What to have in place before it arrives.
1 July 2024 · 3 minute read
Nick Walsh, Consultant
Blog · Digital and AI
What can we learn from AI implementations outside collections?
There are many instances beyond collections that offer both success stories and warnings when it comes to using AI.
17 April 2024 · 3 minute read
Nick Walsh, Consultant
Blog · arum news
Becoming a B Corp: Leading the way
What certifying as a B Corporation involved for arum and Just, and how the process changed the way the business thinks about purpose and profit.
19 March 2024 · 3 minute read
Ella Grice, Head of People
Blog · Regulatory change
Consumer Duty: where firms are doing well, and where they are not
The FCA has set out the good practice it has seen in Consumer Duty implementation, and the areas that still need work. A summary for collections teams.
13 March 2024 · 3 minute read
Nick Walsh, Consultant
Blog · Regulatory change
Bridging the gap: Rethinking customer outcomes and KPIs
Why collections KPIs still measure activity rather than customer outcomes, and what Consumer Duty expects instead.
30 January 2024 · 3 minute read
Chris Warburton, ETL Developer
Blog · Regulatory change
Consumer Duty: meeting the closed product requirements
In a recent blog, I outlined the FCA's two key focus areas for the next Consumer Duty deadline of 31 July 2024.
22 January 2024 · 3 minute read
Nick Walsh, Consultant
Blog · Macro economics
This year in collections: looking ahead to 2024
2024 is already in full swing, and nothing we see leads us to believe that things are going to improve this year.
17 January 2024 · 3 minute read
Steve Coppard, Director of Debt Policy and Strategy
Blog · Macro economics
A year in collections: looking back at 2023
It's telling that the Collins Word of the Year was 'Permacrisis' in 2022, and it certainly feels like 2023 has been a continuation of that.
20 December 2023 · 3 minute read
Steve Coppard, Director of Debt Policy and Strategy
Blog · Regulatory change
Consumer Duty: what's next?
Like thousands of other people, I joined the FCA's webinar last week about the next steps around Consumer Duty.
14 December 2023 · 3 minute read
Nick Walsh, Consultant
Blog · Regulatory change
What the Truth in Lending Act amendment means for US consumers
The Consumer Financial Protection Bureau (CFPB) is a U.S. government agency.
13 December 2023 · 4 minute read
Michael Dry
Blog · arum news
Overcoming global challenges in collections resourcing
Despite all the recent buzz about AI, thankfully there is still a role for us humans for a little while longer.
21 November 2023 · 3 minute read
Forid Meah, Director of Advisory
Blog · Digital and AI
Delivery as a service: a fix for the regression testing problem
Staying ahead of the curve is crucial in today's fast-paced world. As technology evolves, so do the demands on robust collections and recoveries systems.
27 October 2023 · 3 minute read
Jason Stockley
Blog · Regulatory change
Call of Duty: day one of the Consumer Duty
The Financial Conduct Authority's long anticipated and much debated Consumer Duty went live yesterday.
1 August 2023 · 2 minute read
Steve Coppard, Director of Debt Policy and Strategy
Blog · Banking
New support measures for mortgage holders: what they mean
The government's new mortgage support measures raise questions for collections and recoveries. What the measures are and what they mean in practice.
28 May 2023 · 3 minute read
Chris Warburton, ETL Developer
Blog · arum news
A look back at the last 25 years in collections and recoveries
Twenty-five years of change in collections and recoveries, and what the shifts since 1998 tell us about where the industry goes next.
25 May 2023 · 3 minute read
Steve Coppard, Director of Debt Policy and Strategy
Blog · Digital and AI
What to do when your collections system is no longer supported
It's crucial that creditors' collections and recoveries systems are efficient, fit for purpose, and ready for what the future holds.
5 May 2023 · 3 minute read
Hasib Ahmed, Principal Consultant
Blog · Regulatory change
TCF vs Consumer Duty: what's the gap between the two?
Time is ticking for organisations to be compliant with the Financial Conduct Authority's (FCA) new Consumer Duty so preparation should be well underway.
20 April 2023 · 4 minute read
Nick Walsh, Consultant
Blog · Energy
Using Ofgem's behavioural research in collections communications
How Ofgem's behavioural insights research can make collections communications clearer, and what the findings mean for how you write to customers.
30 March 2023 · 3 minute read
Steve Coppard, Director of Debt Policy and Strategy
Blog · arum news
Supporting those suffering from economic abuse
Trigger warning: This article talks about different forms of domestic abuse.
16 February 2023 · 3 minute read
Steve Coppard, Director of Debt Policy and Strategy

Let's talk.

Thirty minutes with one of our senior experts. No pitch, no slides.

General enquiry

AtlantaAtlanta Financial Center, 3343 Peachtree Rd NE, Suite 145, Atlanta, GA 30326
London1 Lyric Square, London W6 0NB
Sydney97-99 Bathurst St, Suite 1087, Ground Floor, Sydney NSW 2000

Research, points of view and case studies

All articles

Scaling collections: 6 lessons from the recent FCA fines

Scaling your collections operation series: Leveraging AI

5 areas to consider when scaling your collections operation

Develop these 4 key habits for a healthy Debt Manager system

7 ways to use debt sale in your lending strategy

Consumer Duty: final preparations for the closed products deadline

What can we learn from AI implementations outside collections?

Becoming a B Corp: Leading the way

Consumer Duty: where firms are doing well, and where they are not

Bridging the gap: Rethinking customer outcomes and KPIs

Consumer Duty: meeting the closed product requirements

This year in collections: looking ahead to 2024

A year in collections: looking back at 2023

Consumer Duty: what's next?

What the Truth in Lending Act amendment means for US consumers

Overcoming global challenges in collections resourcing

Delivery as a service: a fix for the regression testing problem

Call of Duty: day one of the Consumer Duty

New support measures for mortgage holders: what they mean

A look back at the last 25 years in collections and recoveries

What to do when your collections system is no longer supported

TCF vs Consumer Duty: what's the gap between the two?

Using Ofgem's behavioural research in collections communications

Supporting those suffering from economic abuse

Let's talk.