Research, points of view and case studies

All articles

• Blog · Banking

  Using Open Banking to achieve frictionless collections payments

  Customers want to make payments quickly and get on with their day like it never happened - apologies, we're not that important to them!

  1 August 2021 · 3 minute read

  Matt Riddall, SVP Group Client Solutions

• News · Local government

  arum reaches the IRRV Performance Awards final with Barnsley

  arum and Barnsley Metropolitan Borough Council are finalists in the Excellence in Innovation category at the IRRV Performance Awards.

  30 July 2021 · 2 minute read

  aarum

• Blog · Digital and AI

  How to build the business case for digital collections

  Are your digital dreams being held back by the struggle to make a business case? How exactly do you calculate the ROI to support the case for the investment needed?

  27 July 2021 · 3 minute read

  Matt Riddall, SVP Group Client Solutions

• News · arum news

  arum celebrating four finalists at the Women in Credit Awards 2021

  arum has four finalists at the 2021 Women in Credit Awards, the fourth consecutive year the firm has been shortlisted.

  21 July 2021 · 3 minute read

  aarum

• Blog · Digital and AI

  How SMS chat can increase self-service payments within collections

  Do not underestimate the humble SMS. Used as a conversational payment channel it shifts more customers to self-service than most digital projects manage.

  8 July 2021 · 4 minute read

  Matt Riddall, SVP Group Client Solutions

• News · arum news

  arum shortlisted at final of Credit Excellence Awards 2021

  Senior analyst Aiswarya Ramachandran is a finalist for Newcomer to the Credit Industry at the Credit Excellence Awards.

  22 June 2021 · 2 minute read

  aarum

• Blog · DCA and BPO

  The role of intermediaries in the debt industry

  Intermediaries in the debt industry attract suspicion about the value they add and who pays for it. A clear look at what they deliver and at what cost.

  3 June 2021 · 5 minute read

  aarum

• Blog · Digital and AI

  Digital UX in collections: how much does it matter? (A lot)

  When you think about the 100,000 customers sitting in your collections streams, what are their basic needs?

  20 May 2021 · 5 minute read

  RRRussell Robinson, Principal Consultant

• Blog · arum news

  What's the future of office-based work post-COVID?

  Just over fourteen months ago, offices were closed for the first time and, where possible, businesses had to change to a work from home structure.

  6 May 2021 · 5 minute read

  aarum

• News · arum news

  Carlos Osorio joins arum as Managing Director

  arum is delighted to announce the appointment of Carlos Osorio as its new Managing Director.

  26 April 2021 · 3 minute read

  aarum

• Blog · Digital and AI

  Is your organisation using the right collections software?

  A collections system is workflow and decisioning across the whole customer journey. How to tell whether yours is the right software for your operation.

  8 April 2021 · 5 minute read

  Matt Riddall, SVP Group Client Solutions

• Blog · arum news

  Ensuring your brand is protected during times of instability

  Just over a year ago, we were all beginning to understand the impact COVID-19 was going to have on our lives.

  18 March 2021 · 7 minute read

  aarum

• Blog · Regulatory change

  FCA Financial Lives Survey 2020: what about the credit industry?

  The FCA released their annual Financial Lives Survey on 11 February, engaging with over 16,000 respondents through over 1,300 questions.

  4 March 2021 · 5 minute read

  aarum

• Blog · Regulatory change

  How to ensure vulnerable customers experience the right outcomes

  There is an expectation that the pandemic will result in significant increases in consumers impacted by issues relating to vulnerability.

  18 February 2021 · 5 minute read

  aarum

• Blog · Digital and AI

  How will the future of the digital age affect your industry?

  HSBC's branch closures are the latest sign of the digital shift in banking. What the move away from the high street means for collections and recoveries.

  4 February 2021 · 5 minute read

  Matt Riddall, SVP Group Client Solutions

• Blog · Auto finance

  Adopting a digital first approach within motor finance collections

  It was only October 2020 when we published a survey illustrating some of the changing dynamics within motor finance collections.

  12 January 2021 · 5 minute read

  Matt Riddall, SVP Group Client Solutions

• Blog · Banking

  The digital evolution in retail banking collections

  Retail employment on the high street keeps falling and banking keeps moving online. How the digital evolution is reshaping retail banking collections.

  14 December 2020 · 5 minute read

  Matt Riddall, SVP Group Client Solutions

• Whitepaper · Regulatory change

  Whitepaper: are you ready for Breathing Space in May 2021?

  Think the new Breathing Space moratorium legislation is the same as previous FCA regulations?

  4 December 2020

  aarum

• Blog · Regulatory change

  Creating Breathing Space for customers, and staying compliant

  The Breathing Space debt respite scheme arrived largely unnoticed during lockdown. What it requires of creditors and how to build a compliant process.

  10 November 2020 · 4 minute read

  aarum

• Blog · arum news

  Standardised collections strategy and contact channels

  The idea behind standardisation of collection strategies is to derive a legally compliant collections process that has a minimum cost to execute.

  22 October 2020 · 4 minute read

  aarum

• News · arum news

  arum shortlisted at Credit Awards for the third consecutive year

  arum is a Credit Awards finalist for the third consecutive year, for Best Company to Work For, with Senior Analyst Leslie Wilson shortlisted for Rising Star.

  12 October 2020 · 3 minute read

  aarum

• Blog · Energy

  How can energy retailers combat rising bad debt?

  The Profitability of energy retailers is at historically low levels and is likely to deteriorate further as a consequence of COVID-19.

  12 October 2020 · 5 minute read

  aarum

• Blog · Digital and AI

  Are you stretching Excel beyond its limits?

  News broke yesterday that the discrepancy in UK COVID-19 test results and the resulting reporting mistake was due to an Excel error.

  6 October 2020 · 5 minute read

  Matt Riddall, SVP Group Client Solutions

• Blog · Energy

  Consolidation in energy: what it means for collections

  The UK's energy sector is thriving whilst constantly changing and evolving.

  28 September 2020 · 5 minute read

  aarum