Research, points of view and case studies

All articles

• Blog · Digital and AI

  Why is AI misunderstood in financial services?

  Whether in business or social settings, everyone is talking about Artificial Intelligence (AI).

  10 September 2020 · 5 minute read

  Matt Riddall, SVP Group Client Solutions

• Blog · Digital and AI

  Getting to know your customers in collections through data

  Since the outbreak of COVID, collections operations have been impacted heavily, with a high volume of indebted and unindebted customers requiring help.

  18 August 2020 · 5 minute read

  Matt Riddall, SVP Group Client Solutions

• Blog · Macro economics

  Supporting your customers post-COVID: are you ready?

  "Nearly 13 million people have already been unable to pay, or expect to be unable to pay, at least one bill because of the coronavirus outbreak.

  4 August 2020 · 4 minute read

  aarum

• Blog · Digital and AI

  Is your Tallyman system delivering as much as it can?

  Payment holidays and rising arrears are testing collections systems. How to check whether your Experian Tallyman system is delivering as much as it can.

  6 July 2020 · 4 minute read

  Matt Riddall, SVP Group Client Solutions

• Blog · Macro economics

  Coronavirus (COVID-19): What impact will we see on collections?

  COVID-19 has changed how people work, pay and seek help. The impact the pandemic is likely to have on collections and recoveries operations.

  12 March 2020 · 3 minute read

  aarum

• News · arum news

  arum has three finalists at the Women in Credit Awards 2020

  arum is delighted to announce that we have finalists at the Women in Credit Awards for a third consecutive year:

  21 February 2020 · 3 minute read

  aarum

• Blog · Banking

  Persistent Debt

  This month the FCA has been highlighting the need for credit card companies to treat customers fairly when they are in persistent debt.

  12 February 2020 · 5 minute read

  aarum

• News · arum news

  arum becomes a member of the credit services association

  arum is pleased to announce that we are now a Supplier Member of the Credit Services Association (CSA).

  10 February 2020 · 2 minute read

  aarum

• Blog · Macro economics

  2019 Collections roundup

  The industry shifts that shaped collections and recoveries in 2019, and the challenges and opportunities arum expects in the year ahead.

  17 December 2019 · 5 minute read

  aarum

• News · arum news

  arum launches new business for high court enforcement integration

  arum is pleased to announce that we have launched a new business, Just .

  9 October 2019 · 5 minute read

  aarum

• Whitepaper · arum news

  Whitepaper: ten predictions for collections and recoveries

  Two decades of financial crisis, regulation and new technology have reshaped the credit industry. Ten predictions for where collections and recoveries goes next.

  2 October 2019

  CWChris Warburton, ETL Developer

• Blog · Regulatory change

  Start on the FCA's vulnerable customer recommendations now

  The collections and recoveries industry has come a long way in ensuring the fair treatment of customers since the financial crisis hit over 10 years ago.

  4 September 2019 · 2 minute read

  aarum

• News · arum news

  arum awarded 'Best Global Credit Management Services Provider 2019'

  We are pleased to announce that we’ve been award ed ‘ Best Global Credit Management Services Provider 2019 ’ at the UK Enterprise Awards, run by SME News.

  21 August 2019 · 3 minute read

  aarum

• News · arum news

  arum shortlisted for Best Rebrand at Credit Awards 2019

  Following our recent successes at the Women in Credit Awards, we’re pleased to announce that we’ve been shortlisted for yet another award!

  15 April 2019 · 2 minute read

  aarum

• News · arum news

  arum wins at the Women in Credit Awards 2019

  We are delighted to be celebrating a successful night for arum at the Women in Credit Awards, which took place in London on 21 March 2019.

  27 March 2019 · 3 minute read

  aarum

• Blog · Local government

  Improving efficiencies of council tax collection

  Council tax rates are rising while central funding falls. How councils can collect more efficiently without losing sight of residents in difficulty.

  14 March 2019 · 3 minute read

  aarum

• Blog · Banking

  Open Banking: one year on

  Open Banking recently celebrated its first birthday. Missed it? Don't worry, read on to find out what's been happening and how your business could benefit.

  4 March 2019 · 3 minute read

  Matt Riddall, SVP Group Client Solutions

• Blog · Macro economics

  UK interest rate rise: the impact on collections

  Today the Bank of England announced that the UK interest rate will rise to 0.75%, the highest rate since March 2009.

  2 August 2018 · 2 minute read

  aarum

• Blog · Debt purchase

  Debt sale: worth the risk?

  It may be time for those organisations who have not tested the debt sale market or did so a while ago and decided it wasn't for them, to reconsider.

  13 June 2018 · 4 minute read

  aarum

• Blog · Regulatory change

  Evidencing compliance: negotiating the CONC obstacle course

  The FCA's Consumer Credit Sourcebook is now on its 23rd iteration and indeed fourth change since August 2017.

  10 April 2018 · 3 minute read

  aarum

• Blog · Regulatory change

  GDPR 2018: How to get ready in Collections and Recoveries

  GDPR takes effect in May 2018. What collections and recoveries teams need to have in place before the deadline.

  3 April 2018 · 4 minute read

  aarum

• Blog · Regulatory change

  FCA CONC: key areas for consideration

  CONC is the Consumer Credit Sourcebook in the FCA Handbook. Here are the key areas collections and recoveries teams need to get right.

  22 March 2018 · 4 minute read

  aarum

• Blog · Regulatory change

  'DON'T PANIC' as GDPR deadline looms

  The other week I was lucky enough to spend a bit of time with Dentons, who had Giovanni Buttarelli (the European Data Protection Supervisor ) as a speaker.

  19 March 2018 · 3 minute read

  aarum

• Blog · Banking

  Persistent debt on credit cards: what you need to know

  On Thursday 1st March 2018 the FCA introduced their new set of rules relating to persistent debt for credit cards.

  2 March 2018 · 3 minute read

  aarum