Blog · Digital and AISprint to success: 7 ways to master sprint planning in collections
In the fast-paced technology space, effective sprint planning is crucial for the success of collections and recoveries projects.
15 August 2025 · 3 minute read
Insights
Research, points of view and case studies
A working library from arum on technology, AI and data in collections and recoveries.
215
articles, research pieces, events and news, going back to 2014.
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Showing 161 articles
BlogAll articles
- Blog · Digital and AI
Hasib Ahmed, Principal Consultant
Blog · Digital and AI7 common mistakes to avoid in collections implementations
The seven mistakes creditors make most often when implementing a new collections system, and how to avoid each one.
30 July 2025 · 4 minute read
Matt Riddall, SVP Group Client Solutions
Blog · Digital and AI5 ways to build a strong collections system implementation partnership
Choosing the right collections system implementation partner is one of the most important decisions your business can make.
22 July 2025 · 4 minute read
Matt Riddall, SVP Group Client Solutions
Blog · Buy Now Pay LaterBNPL regulation confirmed: what it means for consumers and lenders
The UK government has confirmed that third-party BNPL products will be regulated by the FCA from mid-2026. What it means for consumers and lenders.
26 June 2025 · 2 minute read
Nick Walsh, Consultant
Blog · Regulatory changeWhat the new Product Sales Data regulation means for lenders
As the financial services landscape continues to evolve, regulatory compliance remains a moving target.
25 June 2025 · 3 minute read
Hasib Ahmed, Principal Consultant
Blog · Regulatory changeMeeting the regulatory moment in Australia and New Zealand
Across Australia and New Zealand (ANZ), financial institutions are under intensifying scrutiny from regulators like ASIC and the FMA.
3 June 2025 · 4 minute read
Blog · arum newsCollections with compassion: Why it's time to rethink our approach
Over the last few decades, the collections and recoveries industry has gone through a quiet revolution.
22 May 2025 · 3 minute read
Walter Mather, Consultant
Blog · Digital and AI3 ways AI and LLMs can accelerate your implementation
Large change programmes across banking, financial services, utilities, telco and government are using AI and large language models to deliver faster.
20 May 2025 · 3 minute read
Matt Riddall, SVP Group Client Solutions
Blog · Digital and AIFail to plan, plan to fail: 7 collections transformation basics
A collections system implementation is one of the most strategic and high-impact transformations an organisation can undertake.
7 May 2025 · 4 minute read
Blog · Digital and AI8 value drivers for maximising ROI in collections transformations
Transforming your debt collections system is a substantial investment of time, money, and resources.
17 April 2025 · 4 minute read
Nick Walsh, Consultant
Blog · Regulatory change6 lessons in turning collections compliance into opportunity
In today's fast-paced financial landscape, staying compliant with regulatory requirements isn't just a necessity, it is an opportunity.
15 April 2025 · 4 minute read
Hasib Ahmed, Principal Consultant
Blog · Digital and AIFrom selection to signature: 7 tips for contract negotiation
Selecting a new debt collection platform is a major strategic decision. Once the preferred vendor has been chosen, it's easy to think that the hard part is over.
3 April 2025 · 3 minute read
Forid Meah, Director of Advisory
Blog · Regulatory change6 ways to improve monitoring of customer outcomes in collections
The FCA's review of consumer vulnerability found progress and gaps. Six practical ways to improve how you monitor customer outcomes in collections.
26 March 2025 · 3 minute read
Blog · Digital and AIOutdated collections platforms: what to do when vendor support ends
When vendor support ends, an outdated collections platform becomes a risk. How to plan the move to technology that is efficient and ready for what comes next.
19 March 2025 · 4 minute read
Hasib Ahmed, Principal Consultant
Blog · Regulatory changeAchieving compliance with the Consumer Duty: Removing sludge practices
One of the key parts of the FCA's Consumer Duty, and in particular the consumer support outcome, is the eradication of sludge processes.
18 March 2025 · 3 minute read
Nick Walsh, Consultant
Blog · Regulatory change4 key findings from the FCA's vulnerability review
Four findings from the FCA's vulnerability review, and what they mean for collections teams balancing fair outcomes, compliance and performance.
12 March 2025 · 4 minute read
Walter Mather, Consultant
Blog · Digital and AI8 ways to ensure successful collections system demo days
When procuring a new debt collection platform, the demonstration days are pivotal events that can shape the direction of your decision-making process.
6 March 2025 · 3 minute read
Owen Atkinson, Director of Delivery
Blog · Digital and AIWhy defining requirements decides your implementation
The story I'm about to tell may sound sensational, but unfortunately, it's all too common.
25 February 2025 · 2 minute read
Matt Riddall, SVP Group Client Solutions
Blog · Digital and AIUpgrade your collections technology or implement a new system?
Upgrade the incumbent collections system or implement a new one? The questions that decide it, and how to answer them on evidence.
17 February 2025 · 3 minute read
Matt Riddall, SVP Group Client Solutions
Blog · Digital and AIScaling collections: using analytics to drive performance
How analytics helps a growing collections operation segment its book, focus effort and drive portfolio performance as volumes rise.
28 November 2024 · 4 minute read
Blog · Digital and AIScaling collections: 7 benefits of the right technology
Growing organisations need collections technology that scales with them. Seven benefits of selecting the right platform early.
21 November 2024 · 4 minute read
Blog · Regulatory changeScaling collections: 6 lessons from the recent FCA fines
Recent FCA fines for historic customer treatment failures hold six lessons for any organisation scaling its collections operation.
31 October 2024 · 4 minute read
Nick Walsh, Consultant
Blog · Digital and AIScaling your collections operation series: Leveraging AI
How growing organisations can use AI to scale collections faster, make data-driven decisions and offer more personalised customer treatment.
10 October 2024 · 4 minute read
Forid Meah, Director of Advisory
Blog · arum news5 areas to consider when scaling your collections operation
Five areas growing organisations should focus on when scaling a collections and recoveries operation, from strategy to technology and people.
26 September 2024 · 3 minute read
Forid Meah, Director of Advisory
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