Research, points of view and case studies

All articles

• Blog · Digital and AI

  Fail to plan, plan to fail: 7 collections transformation basics

  A collections system implementation is one of the most strategic and high-impact transformations an organisation can undertake.

  7 May 2025 · 4 minute read

  MKMike Knight

• News · arum news

  arum launches a global marketplace for credit and collections

  arum has launched Marketplace by arum, a global marketplace where credit and collections professionals find, compare and contact specialist vendors.

  6 May 2025 · 2 minute read

  aarum

• Blog · Digital and AI

  8 value drivers for maximising ROI in collections transformations

  Transforming your debt collections system is a substantial investment of time, money, and resources.

  17 April 2025 · 4 minute read

  NWNick Walsh, Consultant

• News · arum news

  arum joins Receivables Management Association International

  arum continues US expansion with membership of Receivables Management Association International

  11 April 2025 · 3 minute read

  aarum

• Blog · Digital and AI

  From selection to signature: 7 tips for contract negotiation

  Selecting a new debt collection platform is a major strategic decision. Once the preferred vendor has been chosen, it's easy to think that the hard part is over.

  3 April 2025 · 3 minute read

  Forid Meah, Director of Advisory

• Blog · Digital and AI

  8 ways to ensure successful collections system demo days

  When procuring a new debt collection platform, the demonstration days are pivotal events that can shape the direction of your decision-making process.

  6 March 2025 · 3 minute read

  Owen Atkinson, Director of Delivery

• Blog · Digital and AI

  Why defining requirements decides your implementation

  The story I'm about to tell may sound sensational, but unfortunately, it's all too common.

  25 February 2025 · 2 minute read

  Matt Riddall, SVP Group Client Solutions

• Blog · Regulatory change

  4 ways US consumers are affected by the CFPB suspension

  The CFPB has regulated US financial services for over a decade.

  18 February 2025 · 3 minute read

  NWNick Walsh, Consultant

• Blog · Digital and AI

  Upgrade your collections technology or implement a new system?

  Upgrade the incumbent collections system or implement a new one? The questions that decide it, and how to answer them on evidence.

  17 February 2025 · 3 minute read

  Matt Riddall, SVP Group Client Solutions

• News · arum news

  arum shortlisted at the Collections & Vulnerability Awards

  arum and the Building Societies Association are finalists for the Excellence in Training Award at the Collections and Vulnerability Awards.

  16 October 2024 · 2 minute read

  aarum

• News · arum news

  arum appoints Brad Bone to grow its North American business

  arum is delighted to announce the appointment of Brad Bone to support the growth of its North American business.

  17 September 2024 · 2 minute read

  aarum

• Blog · Digital and AI

  Develop these 4 key habits for a healthy Debt Manager system

  Four habits that keep a C&R Software Debt Manager system healthy, from a decade of helping clients fix issues that built up over time.

  9 September 2024 · 3 minute read

  SPScott Penman

• Blog · Debt purchase

  7 ways to use debt sale in your lending strategy

  Selling debt, and the reasons for doing so, have evolved in recent times.

  16 August 2024 · 2 minute read

  NWNick Walsh, Consultant

• News · arum news

  arum appoints Matt Trueman as Managing Director

  arum has appointed Matt Trueman as Managing Director to lead the next phase of the firm's growth.

  25 April 2024 · 3 minute read

  aarum

• Blog · Digital and AI

  What can we learn from AI implementations outside collections?

  There are many instances beyond collections that offer both success stories and warnings when it comes to using AI.

  17 April 2024 · 3 minute read

  NWNick Walsh, Consultant

• Blog · arum news

  Becoming a B Corp: Leading the way

  What certifying as a B Corporation involved for arum and Just, and how the process changed the way the business thinks about purpose and profit.

  19 March 2024 · 3 minute read

  Ella Grice, Head of People

• Blog · Regulatory change

  What the Truth in Lending Act amendment means for US consumers

  The Consumer Financial Protection Bureau (CFPB) is a U.S. government agency.

  13 December 2023 · 4 minute read

  MDMichael Dry

• Blog · arum news

  Overcoming global challenges in collections resourcing

  Despite all the recent buzz about AI, thankfully there is still a role for us humans for a little while longer.

  21 November 2023 · 3 minute read

  Forid Meah, Director of Advisory

• News · arum news

  arum welcomes industry expert to leadership team

  arum is pleased to announce the appointment of Reuben Gates as its new Director of Sales & Marketing.

  20 November 2023 · 3 minute read

  aarum

• Blog · Digital and AI

  Delivery as a service: a fix for the regression testing problem

  Staying ahead of the curve is crucial in today's fast-paced world. As technology evolves, so do the demands on robust collections and recoveries systems.

  27 October 2023 · 3 minute read

  JSJason Stockley

• Whitepaper · Digital and AI

  Whitepaper: how AI can help the collections industry

  AI has been thrust into the spotlight in recent months, with the advent of generative AI such as ChatGPT, ChatSonic and Google Bard.

  11 July 2023

  NWNick Walsh, Consultant

• News · arum news

  arum shortlisted as finalists at Credit Awards 2023

  arum has been shortlisted as a finalist for the Best Response for Cost-of-Living Crisis Award at this year’s Credit Awards hosted by Credit Strategy .

  19 April 2023 · 3 minute read

  aarum

• News · arum news

  Andrew Pritchard in the Credit 500 for a fifth year

  For the fifth consecutive year, arum Group CEO Andrew Pritchard has been included in Credit Strategy’s Credit 500 .

  16 March 2023 · 2 minute read

  aarum

• Blog · Digital and AI

  The power of platform businesses in collections and recoveries

  Platform businesses are changing how collections and recoveries services are bought and delivered. What the model is and why it matters to creditors.

  28 November 2022 · 3 minute read

  HVHuw Vaughan