Collections and recoveries technology, AI and data.
Insights
A working library from arum on technology, AI and data in collections and recoveries.
articles, research pieces, events and news, going back to 2014.
Showing 209 articles
Blog · EnergyIt's no understatement that energy customers are currently going through unprecedented and challenging times due to significant rises in market prices.
13 October 2022 · 3 minute read
Blog · Central governmentAustralia's Robodebt scheme and the UK's HMRC-Concentrix contract share striking hallmarks. What both say about specialist expertise in policy design.
6 October 2022 · 4 minute read
Steve Coppard, Director of Debt Policy and Strategy
News · arum newsarum has launched a data science and analytics service to help creditors turn internal and external data into better customer journeys and outcomes.
27 September 2022 · 3 minute read
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Whitepaper · Regulatory changeThe Statutory Debt Repayment Plan was designed to fill a gap in the UK debt support landscape. What it means in practice for creditors is still being worked out.
22 September 2022
Steve Coppard, Director of Debt Policy and Strategy
News · Bankingarum and Lloyds Banking Group have won the Innovation Award at the Credit Services Association Awards for the automated Breathing Space solution.
16 September 2022 · 3 minute read
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News · arum newsarum has four finalists at this year's Women in Credit Awards, the fifth consecutive year members of the team have been shortlisted.
10 August 2022 · 3 minute read
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Blog · Regulatory changeThe government is consulting on the Statutory Debt Repayment Plan, a new debt solution focused on repayment rather than relief. Five things to know.
21 July 2022 · 3 minute read
Steve Coppard, Director of Debt Policy and Strategy
Blog · Macro economicsThe cost of living dominates the airwaves. Income maximisation can cut problem debt before it starts. Here is how it works in collections.
19 May 2022 · 3 minute read
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Blog · Regulatory changeArrears have held steady so far, but cost of living pressures will change that. How to make sure your collections operation is ready for the Consumer Duty.
27 April 2022 · 4 minute read
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News · arum newsarum is delighted to announce the appointment of Steve Coppard, who will join on 3 May as its Group Director of Debt Policy and Strategy.
19 April 2022 · 4 minute read
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News · arum newsarum is pleased to announce that it has renewed its supplier membership of the Credit Services Association (CSA).
6 April 2022 · 3 minute read
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Blog · Macro economics"This really is an historic shock to real incomes. The shock from energy prices this year will be larger than every single year in the 1970s."
30 March 2022 · 5 minute read
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News · arum newsFor the fourth consecutive year, arum Group CEO Andrew Pritchard has been included in the Credit 500.
22 March 2022 · 2 minute read
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Blog · arum newsEffective customer journeys let people pay easily and reach the right support quickly. How to design them within a collections operation.
16 March 2022 · 2 minute read
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News · arum newsarum and Just today announced Jason Incles, previously of TDX Group from 2006 to 2016, has been appointed as the board’s new Chair.
9 March 2022 · 3 minute read
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Blog · arum newsAs we continue to live with the COVID pandemic, recent press coverage indicates that the government is considering plans to remove some of the restrictions.
20 January 2022 · 3 minute read
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News · Central governmentarum has been named a supplier on Crown Commercial Service's Debt Resolution Services framework, providing fraud, error and debt advisory services to government.
17 January 2022 · 3 minute read
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News · Bankingarum and Lloyds Banking Group have won Best Outsourcing and Partnership Initiative of the Year at the Collections and Customer Service Awards.
25 November 2021 · 3 minute read
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Blog · Digital and AIInvesting in a new collections and recoveries platform is one of the most important decisions that an organisation can make and will have to live with for many years.
22 November 2021 · 5 minute read
Matt Riddall, SVP Group Client Solutions
News · arum newsarum is a Credit Awards finalist for the fourth year running, for Best Company to Work For and, with Lloyds, Best Outsourcing and Partnership Initiative.
3 November 2021 · 2 minute read
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News · Bankingarum and Lloyds Banking Group have been shortlisted for Best Outsourcing and Partnership Initiative of the Year at the Collections and Customer Service Awards.
11 October 2021 · 3 minute read
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Blog · EnergyIn a recent blog, I took a look at the issues caused by the current energy crisis and how they are impacting collections.
5 October 2021 · 5 minute read
Stephen Wright, Sales Director
Blog · EnergyThe energy crisis is a combination of structural industry challenges and macroeconomic shocks. What it means for collections, and how suppliers can respond.
29 September 2021 · 4 minute read
Stephen Wright, Sales Director
Blog · Macro economicsRevolut's Payday lets customers draw up to half their monthly wages as they are earned. What earned salary access could mean for arrears and collections.
26 August 2021 · 3 minute read
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