Research, points of view and case studies

All articles

• Blog · arum news

  Customer-centric collections: a modern approach to better outcomes

  For years, collections and customer service have been viewed as opposing forces: one focused on repayment, the other on support.

  11 December 2025 · 4 minute read

  SPScott Penman

• Blog · Macro economics

  Why the autumn budget demands action from collections leaders

  The Autumn Budget has landed and for millions already struggling, the message is clear: the vulnerable just became more vulnerable.

  26 November 2025 · 4 minute read

  HAHasib Ahmed, Principal Consultant

• Event · Events

  arum approved webinar: Financial Cloud on AI-armed customers

  AI has transformed financial services, but not in the way most expected.

  19 November 2025 · 1 minute read

  aarum

• Blog · Energy

  Getting ahead of Ofgem's Debt Relief Scheme with arum Analytics

  Ofgem's proposed Debt Relief Scheme changes how the energy industry manages debt and supports vulnerable customers.

  6 November 2025 · 3 minute read

  Owen Atkinson, Director of Delivery

• Blog · Auto finance

  What the FCA motor finance redress scheme means for collections

  The FCA's industry-wide motor finance redress scheme changes the work of lenders, brokers and anyone collecting or recovering motor finance debt.

  23 October 2025 · 5 minute read

  KHKatie Harris, Senior Consultant

• Blog · Digital and AI

  How real-time data is transforming vulnerability management

  Around the world, regulators and consumer advocates are intensifying their focus on how organisations identify and support financially vulnerable customers.

  14 October 2025 · 4 minute read

  JBJames Breadon

• Blog · Digital and AI

  Operational readiness: 4 building blocks for a smooth go-live

  Implementing a new collections system isn't just about standing up technology, it's about ensuring the business can operate it effectively from day one.

  29 September 2025 · 3 minute read

  DFDarren Furlong

• Blog · Digital and AI

  Making Agile work in collections software implementations

  Implementing a new collections platform, whether PCC, Debt Manager, EFS, CACS X or another, is a major undertaking.

  10 September 2025 · 4 minute read

  HAHasib Ahmed, Principal Consultant

• Blog · Digital and AI

  From risk to readiness: testing your way to a smooth go-live

  How strategic, embedded testing gives collections implementations a smoother go-live, minimal post-launch disruption and sustained compliance.

  28 August 2025 · 5 minute read

  JLJamie Lockey

• Blog · Digital and AI

  Sprint to success: 7 ways to master sprint planning in collections

  In the fast-paced technology space, effective sprint planning is crucial for the success of collections and recoveries projects.

  15 August 2025 · 3 minute read

  HAHasib Ahmed, Principal Consultant

• Blog · Digital and AI

  7 common mistakes to avoid in collections implementations

  The seven mistakes creditors make most often when implementing a new collections system, and how to avoid each one.

  30 July 2025 · 4 minute read

  Matt Riddall, SVP Group Client Solutions

• Blog · Digital and AI

  5 ways to build a strong collections system implementation partnership

  Choosing the right collections system implementation partner is one of the most important decisions your business can make.

  22 July 2025 · 4 minute read

  Matt Riddall, SVP Group Client Solutions

• News · arum news

  arum launches Marketplace: the hall that never sleeps

  arum has launched Marketplace by arum at Credit Strategy's Credit Week: a global digital exhibition hall for credit and collections, open 24 hours a day.

  1 July 2025 · 2 minute read

  aarum

• Blog · Buy Now Pay Later

  BNPL regulation confirmed: what it means for consumers and lenders

  The UK government has confirmed that third-party BNPL products will be regulated by the FCA from mid-2026. What it means for consumers and lenders.

  26 June 2025 · 2 minute read

  NWNick Walsh, Consultant

• Blog · Regulatory change

  What the new Product Sales Data regulation means for lenders

  As the financial services landscape continues to evolve, regulatory compliance remains a moving target.

  25 June 2025 · 3 minute read

  HAHasib Ahmed, Principal Consultant

• Event · Events

  arum approved webinar: C&R Software on the AI advantage

  Stop guessing where AI fits and learn how leading companies are using it to upgrade customer journeys and crush business goals.

  24 June 2025 · 1 minute read

  aarum

• Blog · Regulatory change

  Meeting the regulatory moment in Australia and New Zealand

  Across Australia and New Zealand (ANZ), financial institutions are under intensifying scrutiny from regulators like ASIC and the FMA.

  3 June 2025 · 4 minute read

  JBJames Breadon

• Blog · arum news

  Collections with compassion: Why it's time to rethink our approach

  Over the last few decades, the collections and recoveries industry has gone through a quiet revolution.

  22 May 2025 · 3 minute read

  WMWalter Mather, Consultant

• Blog · Digital and AI

  3 ways AI and LLMs can accelerate your implementation

  Large change programmes across banking, financial services, utilities, telco and government are using AI and large language models to deliver faster.

  20 May 2025 · 3 minute read

  Matt Riddall, SVP Group Client Solutions

• News · arum news

  Marketplace by arum announces three-year sponsorship of Credit Week

  Marketplace by arum is sponsoring the Exhibition Hall at Credit Week, the UK's flagship event for credit professionals, for three years.

  8 May 2025 · 2 minute read

  aarum

• Blog · Digital and AI

  Fail to plan, plan to fail: 7 collections transformation basics

  A collections system implementation is one of the most strategic and high-impact transformations an organisation can undertake.

  7 May 2025 · 4 minute read

  MKMike Knight

• News · arum news

  arum launches a global marketplace for credit and collections

  arum has launched Marketplace by arum, a global marketplace where credit and collections professionals find, compare and contact specialist vendors.

  6 May 2025 · 2 minute read

  aarum

• Blog · Digital and AI

  8 value drivers for maximising ROI in collections transformations

  Transforming your debt collections system is a substantial investment of time, money, and resources.

  17 April 2025 · 4 minute read

  NWNick Walsh, Consultant

• Blog · Regulatory change

  6 lessons in turning collections compliance into opportunity

  In today's fast-paced financial landscape, staying compliant with regulatory requirements isn't just a necessity, it is an opportunity.

  15 April 2025 · 4 minute read

  HAHasib Ahmed, Principal Consultant