Research, points of view and case studies

All articles

• News · arum news

  arum joins Receivables Management Association International

  arum continues US expansion with membership of Receivables Management Association International

  11 April 2025 · 3 minute read

  aarum

• Blog · Digital and AI

  From selection to signature: 7 tips for contract negotiation

  Selecting a new debt collection platform is a major strategic decision. Once the preferred vendor has been chosen, it's easy to think that the hard part is over.

  3 April 2025 · 3 minute read

  Forid Meah, Director of Advisory

• Blog · Regulatory change

  6 ways to improve monitoring of customer outcomes in collections

  The FCA's review of consumer vulnerability found progress and gaps. Six practical ways to improve how you monitor customer outcomes in collections.

  26 March 2025 · 3 minute read

  DFDarren Furlong

• Blog · Digital and AI

  Outdated collections platforms: what to do when vendor support ends

  When vendor support ends, an outdated collections platform becomes a risk. How to plan the move to technology that is efficient and ready for what comes next.

  19 March 2025 · 4 minute read

  HAHasib Ahmed, Principal Consultant

• Blog · Regulatory change

  Achieving compliance with the Consumer Duty: Removing sludge practices

  One of the key parts of the FCA's Consumer Duty, and in particular the consumer support outcome, is the eradication of sludge processes.

  18 March 2025 · 3 minute read

  NWNick Walsh, Consultant

• Blog · Regulatory change

  4 key findings from the FCA's vulnerability review

  Four findings from the FCA's vulnerability review, and what they mean for collections teams balancing fair outcomes, compliance and performance.

  12 March 2025 · 4 minute read

  WMWalter Mather, Consultant

• Blog · Digital and AI

  8 ways to ensure successful collections system demo days

  When procuring a new debt collection platform, the demonstration days are pivotal events that can shape the direction of your decision-making process.

  6 March 2025 · 3 minute read

  Owen Atkinson, Director of Delivery

• Blog · Digital and AI

  Why defining requirements decides your implementation

  The story I'm about to tell may sound sensational, but unfortunately, it's all too common.

  25 February 2025 · 2 minute read

  Matt Riddall, SVP Group Client Solutions

• Blog · Digital and AI

  Upgrade your collections technology or implement a new system?

  Upgrade the incumbent collections system or implement a new one? The questions that decide it, and how to answer them on evidence.

  17 February 2025 · 3 minute read

  Matt Riddall, SVP Group Client Solutions

• Blog · Digital and AI

  Scaling collections: using analytics to drive performance

  How analytics helps a growing collections operation segment its book, focus effort and drive portfolio performance as volumes rise.

  28 November 2024 · 4 minute read

  MWMatt Washington

• Blog · Digital and AI

  Scaling collections: 7 benefits of the right technology

  Growing organisations need collections technology that scales with them. Seven benefits of selecting the right platform early.

  21 November 2024 · 4 minute read

  MWMatt Washington

• Blog · Regulatory change

  Scaling collections: 6 lessons from the recent FCA fines

  Recent FCA fines for historic customer treatment failures hold six lessons for any organisation scaling its collections operation.

  31 October 2024 · 4 minute read

  NWNick Walsh, Consultant

• News · arum news

  arum shortlisted at the Collections & Vulnerability Awards

  arum and the Building Societies Association are finalists for the Excellence in Training Award at the Collections and Vulnerability Awards.

  16 October 2024 · 2 minute read

  aarum

• Blog · Digital and AI

  Scaling your collections operation series: Leveraging AI

  How growing organisations can use AI to scale collections faster, make data-driven decisions and offer more personalised customer treatment.

  10 October 2024 · 4 minute read

  Forid Meah, Director of Advisory

• Blog · arum news

  5 areas to consider when scaling your collections operation

  Five areas growing organisations should focus on when scaling a collections and recoveries operation, from strategy to technology and people.

  26 September 2024 · 3 minute read

  Forid Meah, Director of Advisory

• Blog · Digital and AI

  Develop these 4 key habits for a healthy Debt Manager system

  Four habits that keep a C&R Software Debt Manager system healthy, from a decade of helping clients fix issues that built up over time.

  9 September 2024 · 3 minute read

  SPScott Penman

• Blog · Debt purchase

  7 ways to use debt sale in your lending strategy

  Selling debt, and the reasons for doing so, have evolved in recent times.

  16 August 2024 · 2 minute read

  NWNick Walsh, Consultant

• Blog · Regulatory change

  Consumer Duty: final preparations for the closed products deadline

  Twelve months into the Consumer Duty, firms face the closed products deadline at the end of July. What to have in place before it arrives.

  1 July 2024 · 3 minute read

  NWNick Walsh, Consultant

• News · arum news

  arum appoints Matt Trueman as Managing Director

  arum has appointed Matt Trueman as Managing Director to lead the next phase of the firm's growth.

  25 April 2024 · 3 minute read

  aarum

• Blog · Digital and AI

  What can we learn from AI implementations outside collections?

  There are many instances beyond collections that offer both success stories and warnings when it comes to using AI.

  17 April 2024 · 3 minute read

  NWNick Walsh, Consultant

• Blog · arum news

  Becoming a B Corp: Leading the way

  What certifying as a B Corporation involved for arum and Just, and how the process changed the way the business thinks about purpose and profit.

  19 March 2024 · 3 minute read

  Ella Grice, Head of People

• Blog · Regulatory change

  Consumer Duty: where firms are doing well, and where they are not

  The FCA has set out the good practice it has seen in Consumer Duty implementation, and the areas that still need work. A summary for collections teams.

  13 March 2024 · 3 minute read

  NWNick Walsh, Consultant

• Blog · Regulatory change

  Bridging the gap: Rethinking customer outcomes and KPIs

  Why collections KPIs still measure activity rather than customer outcomes, and what Consumer Duty expects instead.

  30 January 2024 · 3 minute read

  CWChris Warburton, ETL Developer

• Blog · Regulatory change

  Consumer Duty: meeting the closed product requirements

  In a recent blog, I outlined the FCA's two key focus areas for the next Consumer Duty deadline of 31 July 2024.

  22 January 2024 · 3 minute read

  NWNick Walsh, Consultant