Research, points of view and case studies

All articles

• Blog · Macro economics

  A year in collections: looking back at 2023

  It's telling that the Collins Word of the Year was 'Permacrisis' in 2022, and it certainly feels like 2023 has been a continuation of that.

  20 December 2023 · 3 minute read

  SCSteve Coppard, Director of Debt Policy and Strategy

• Blog · Regulatory change

  Consumer Duty: what's next?

  Like thousands of other people, I joined the FCA's webinar last week about the next steps around Consumer Duty.

  14 December 2023 · 3 minute read

  NWNick Walsh, Consultant

• Blog · Regulatory change

  What the Truth in Lending Act amendment means for US consumers

  The Consumer Financial Protection Bureau (CFPB) is a U.S. government agency.

  13 December 2023 · 4 minute read

  MDMichael Dry

• Blog · arum news

  Overcoming global challenges in collections resourcing

  Despite all the recent buzz about AI, thankfully there is still a role for us humans for a little while longer.

  21 November 2023 · 3 minute read

  Forid Meah, Director of Advisory

• News · arum news

  arum welcomes industry expert to leadership team

  arum is pleased to announce the appointment of Reuben Gates as its new Director of Sales & Marketing.

  20 November 2023 · 3 minute read

  aarum

• Blog · Digital and AI

  Delivery as a service: a fix for the regression testing problem

  Staying ahead of the curve is crucial in today's fast-paced world. As technology evolves, so do the demands on robust collections and recoveries systems.

  27 October 2023 · 3 minute read

  JSJason Stockley

• Blog · Regulatory change

  Call of Duty: day one of the Consumer Duty

  The Financial Conduct Authority's long anticipated and much debated Consumer Duty went live yesterday.

  1 August 2023 · 2 minute read

  SCSteve Coppard, Director of Debt Policy and Strategy

• Whitepaper · Digital and AI

  Whitepaper: how AI can help the collections industry

  AI has been thrust into the spotlight in recent months, with the advent of generative AI such as ChatGPT, ChatSonic and Google Bard.

  11 July 2023

  NWNick Walsh, Consultant

• Blog · Banking

  New support measures for mortgage holders: what they mean

  The government's new mortgage support measures raise questions for collections and recoveries. What the measures are and what they mean in practice.

  28 May 2023 · 3 minute read

  CWChris Warburton, ETL Developer

• Blog · arum news

  A look back at the last 25 years in collections and recoveries

  Twenty-five years of change in collections and recoveries, and what the shifts since 1998 tell us about where the industry goes next.

  25 May 2023 · 3 minute read

  SCSteve Coppard, Director of Debt Policy and Strategy

• Blog · Digital and AI

  What to do when your collections system is no longer supported

  It's crucial that creditors' collections and recoveries systems are efficient, fit for purpose, and ready for what the future holds.

  5 May 2023 · 3 minute read

  HAHasib Ahmed, Principal Consultant

• News · arum news

  arum celebrates milestone 25th anniversary

  arum is proud to announce that it is celebrating its landmark 25 th year in business in 2023, having been incorporated in July 1998.

  4 May 2023 · 3 minute read

  aarum

• Blog · Regulatory change

  TCF vs Consumer Duty: what's the gap between the two?

  Time is ticking for organisations to be compliant with the Financial Conduct Authority's (FCA) new Consumer Duty so preparation should be well underway.

  20 April 2023 · 4 minute read

  NWNick Walsh, Consultant

• News · arum news

  arum shortlisted as finalists at Credit Awards 2023

  arum has been shortlisted as a finalist for the Best Response for Cost-of-Living Crisis Award at this year’s Credit Awards hosted by Credit Strategy .

  19 April 2023 · 3 minute read

  aarum

• Blog · Energy

  Using Ofgem's behavioural research in collections communications

  How Ofgem's behavioural insights research can make collections communications clearer, and what the findings mean for how you write to customers.

  30 March 2023 · 3 minute read

  SCSteve Coppard, Director of Debt Policy and Strategy

• News · arum news

  Andrew Pritchard in the Credit 500 for a fifth year

  For the fifth consecutive year, arum Group CEO Andrew Pritchard has been included in Credit Strategy’s Credit 500 .

  16 March 2023 · 2 minute read

  aarum

• Blog · arum news

  Supporting those suffering from economic abuse

  Trigger warning: This article talks about different forms of domestic abuse.

  16 February 2023 · 3 minute read

  SCSteve Coppard, Director of Debt Policy and Strategy

• Blog · Macro economics

  This year in collections: looking ahead to 2023

  I recently took a look at the hot topics in collections last year, including professionalisation, collaboration, and updates to regulations and legislation.

  12 January 2023 · 3 minute read

  SCSteve Coppard, Director of Debt Policy and Strategy

• Blog · Macro economics

  A year in collections: looking back at 2022

  What a year 2022 has been! And who would have thought we could ever be surprised again after experiencing life during a global pandemic?

  16 December 2022 · 3 minute read

  SCSteve Coppard, Director of Debt Policy and Strategy

• Blog · Digital and AI

  The power of platform businesses in collections and recoveries

  Platform businesses are changing how collections and recoveries services are bought and delivered. What the model is and why it matters to creditors.

  28 November 2022 · 3 minute read

  HVHuw Vaughan

• Blog · Local government

  Using data to improve council tax collections

  Council tax has historically enjoyed a high collection rate - in 2019/20 it was 96.8% [1].

  24 November 2022 · 4 minute read

  SCSteve Coppard, Director of Debt Policy and Strategy

• News · arum news

  Steve Coppard awarded honorary fellowship of the CICM

  Steve Coppard FCICM, arum's Group Director of Debt Policy and Strategy, has been awarded an honorary Fellowship of the Chartered Institute of Credit Management.

  14 November 2022 · 3 minute read

  aarum

• News · arum news

  arum launches a cost of living working group for utilities

  arum and Future Leaders Mentoring have formed a working group of energy and water leaders to share best practice through the cost of living crisis.

  9 November 2022 · 3 minute read

  aarum

• Blog · Regulatory change

  Comparing Australian, New Zealand and UK problem debt solutions

  When it comes to resolving problem debt, how does the UK compare to other players in the global market?

  2 November 2022 · 5 minute read

  SCSteve Coppard, Director of Debt Policy and Strategy